Overview
At My Store (mycitybigbazaar.com), we are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied, our return and refund policy outlines the conditions and process for returning items and obtaining a refund.

Eligibility for Returns

• Items must be returned within 5 days of the delivery date.
• Products must be unused, undamaged, and in their original packaging with all tags intact.
• Certain products, such as [list of non-returnable items, e.g., perishable goods, personalized products], cannot be returned.

Return Process

1. Initiate a Return: Contact our customer support at infomycitysol@gmail.com or through the return request form on the Site.
2. Approval and Instructions: Once your return request is approved, you will receive instructions on how to ship the product back to us.
3. Shipping: You are responsible for the cost of return shipping unless the item was defective or incorrect.

Refunds

• Once we receive your returned item and inspect it, we will notify you of the status of your refund.
• Approved refunds will be processed within 5 days to your original payment method. It may take additional time for your bank or card issuer to process the refund.
• Shipping charges and other non-refundable fees may not be included in your refund.

Exchange Policy
If you wish to exchange an item for a different size or color, please contact us within 5 days of receiving the item. Exchanges depend on stock availability.

Damaged or Defective Items
If you receive a damaged or defective item, notify us within 5 days of delivery. We will arrange a replacement or refund at no additional cost to you after reviewing the issue.

Non-Returnable Items
Certain items are not eligible for return, including but not limited to:

• Perishable goods
• Personalized items
• Items marked as final sale

Late or Missing Refunds
If you have not received your refund within 5 days, first check your bank account or contact your credit card company, as it may take time for your refund to be posted. If the issue persists, contact us at infomycitysol@gmail.com.

Contact Information
For any questions or assistance regarding returns and refunds, please contact us at infomycitysol@gmail.com or visit our office at  D-22, LGF, Pandav Nagar Near Mother Dairy, Delhi 110092, INDIA